What EngageEase
is all about
EngageEase automates face-to-face communication, enabling businesses to adapt to the digital age while maintaining a personal touch. It also offers analytics for improving team performance and customer interactions.
The Customer Journey
Customers seek reassurance that their concerns matter and will be resolved swiftly and accurately. This can be achieved by implementing a robust customer support system that includes multiple channels for customers to reach out, such as phone, email, and live chat.
Engagement
Engagement is the driving force behind customers connecting with your business and choosing your products and services. In today's digital era, online platforms have revolutionized the way people interact with businesses, offering convenient avenues for customer engagement.
Bridging Technology
These technological advancements have not only transformed the shopping experience but have also reshaped the way people communicate with businesses.
While technology has opened new possibilities for customer interaction, customers often find themselves questioning the identity of the entity on the other end of the communication. When dealing with automated systems, can they provide the level of empathy, understanding, and intelligence needed to make customers feel valued while addressing their concerns?
Overview of
the Solution
EngageEase is an enterprise conversational AI platform designed to build intelligent chatbots or virtual agents that can automate buyer processes, and drive e-commerce with personalized customer self-service support. Built with Large Language Models (LLMs) integrated with messaging apps such as WhatsApp, the platform provides customers with fast and accurate answers and actions to queries.
Dispelling the Myth
EngageEase, often misconstrued as a purely automated approach to passive customer listening, stands for the empowerment of consumers.
Customer Listening
Our system listens to customer inquiries, organizes needs, and stores valuable information for improved future interactions.
Building Meaningful
Connections
Through this dynamic two-way exchange, your customers will feel genuinely heard, validated, and appreciated
Communicating
Virtual agents engage customers in meaningful conversations, utilizing chatbots for valuable interactions that keep the dialogue flowing.
Query Resolution
Our system enhances engagement by proactively preventing customer frustration from repetition.
Expand Your Customer Reach Like Never Before
When your customers or clients want to place an order or encounter an issue, their immediate concern is getting a swift resolution, rather than deciding how to communicate their problem.
Enabling communication through the readily available conversational commerce platform offers them instant access, a convenience highly prized by every customer.
Maintaining a consistent and seamless experience across all communication channels not only enhances overall customer satisfaction but also establishes your brand as efficient and reliable from a marketing perspective.
As traditional phone and email communication gradually wane, especially among younger consumers, messaging apps are gaining popularity.
Conversational commerce opens up exceptional opportunities for your business to connect with customers on their preferred platforms, including messenger apps like Facebook Messenger and WhatsApp, without the need to recreate systems for each platform.
This approach allows your business to effortlessly engage with customers through their chosen apps, eliminating the need for customers to search for a communication channel; they can effortlessly initiate conversations, send texts, or messages directly with you."
What truly makes for a good customer experience?
A recent survey conducted by PwC has revealed that customers are prioritizing speed, convenience, and friendliness when making purchasing decisions.
73% of customers emphasize the significance of their overall shopping experience.
49% of customers believe that companies currently deliver satisfactory customer service.
32% of customers are willing to permanently sever ties with a brand after just one negative customer service encounter.
65% of customers assert that a positive experience holds greater sway over their perceptions than even the most compelling advertising efforts.
Unlocking the Benefits for Your Brand
Can you imagine the prospect of losing a significant portion of your customer base, anywhere from one-fifth to one-third, in a single day? It's a substantial loss, and it's one that could occur after just one negative customer experience with your product or brand. Whether customers have a deep affinity for your brand or products, it's crucial to note that a staggering 59% of consumers would consider walking away after multiple bad experiences, and a concerning 17% would do so after just one negative encounter.
Efficiency and Effectiveness Combined
Replicates human interactions, addressing issues without live agent help, efficiently managing WhatsApp conversations for seamless communication, sales, and collaboration.
Elevating Sales with Personalization
By analyzing customer data and preferences, our system can suggest products or services that align closely with each individual shopper's unique needs and tastes.
Building Meaningful Connections
Your customers can engage with your business and explore your products through their preferred communication channels, receiving consistently exceptional customer service.
Expanding Your Business
In a world where immediate satisfaction and personalized interactions hold immense value, businesses must adapt to meet the evolving demands of consumers. Your business may already employ a complex combination of software to manage customer relationships, handle phone calls, process orders, maintain an online presence through websites and social media, and use various other tools. Our seamless integration empowers your customer support agents to access and leverage these resources efficiently, ensuring they provide accurate information and respond promptly to customer inquiries.
Effortless Integration
Our solution seamlessly integrates with your existing systems, eliminating the need for frequent remodeling at each integration stage. Through API integration, Krontiva's Engage Ease platform acts as the cohesive link connecting all your enterprise systems. This ensures that customers experience smooth transactions and effortless transitions between virtual and human agents. When a live agent steps in, they will have a comprehensive view of the entire transaction process leading up to that point, allowing them to understand the customer's specific issue requiring human intervention. With Krontiva's well-executed Engage Ease engine, these transitions may go unnoticed by customers.
Retail & Beyond
In the realm of retail, adopting a multichannel delivery approach is pivotal for success. It involves maintaining consistency across physical and digital platforms, encompassing aspects like pricing, promotions, and communication. AI-powered chatbots offer a seamless way to deliver valuable information directly to customers. By utilizing location-based services, applications, and messaging, virtual agents can engage with customers while they navigate physical stores, offering incentives, highlighting new arrivals, and suggesting previously browsed items. In the online space, these virtual agents excel in locating in-stock products and proposing in-store pickup options, ultimately enhancing sales potential by suggesting complementary items frequently purchased together.
Expanding Beyond Retail
Don't be misled by the term 'commerce.' Conversational systems and virtual agents offer substantial value to any organization handling a significant volume of customer transactions or engagements."
Scenario: Virtual Queue and Pre‒ordering at Kron Café
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